FAQ

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Q: What is the shipping policy at Mace Shop?

A: We offer various shipping options, including standard and expedited shipping, to cater to your needs. The shipping costs and delivery times may vary based on location and chosen shipping method. For detailed information on our shipping policy, please visit our Shipping & Delivery page.

Q: Can I return or exchange an item if it doesn't fit or meet my expectations?

A: Yes, Mace Shop provides a hassle-free return and exchange policy. You can return or exchange any unused and undamaged item within 30 days of receipt. Please refer to our Return & Exchange Policy page for complete instructions and details.

Q: How do I track my order?

A: Once your order is shipped, you will receive an email with a tracking number and link. You can also log into your Mace Shop account and navigate to the "Order History" section to track your package. For any assistance, feel free to contact our customer support team.

Q: Are the cat-themed products available in different styles and sizes?

Absolutely! Our cat-themed collection, including cat-flower accessories, cat knives, cat-chair, and cat-rocking-horse, comes in various styles, sizes, and colors. Explore the product details on the respective pages to find the perfect fit for your preferences.

Q: Is my payment information secure when shopping at Mace Shop?

A: We prioritize your security and privacy. All transactions on Mace Shop are processed through secure payment gateways that adhere to industry-standard encryption protocols. Your payment information is never stored on our servers, ensuring a safe and secure shopping experience